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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

BANFF Mountain Film Festival 2021

24th April

Embark on a thrilling night of adventure with a brand-new collection of short films from the world’s most prestigious mountain film festival!

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Texas

15th May

The 30th Anniversary of 'Southside' played in its entirety plus the greatest hits!

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Michael Bolton 2021

25th September

Here's a rare chance to see the multiple Grammy Award-winning Singer, Songwriter and Social Activist, right here on stage in Harrogate!

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Jon Richardson : The Knitwit

30th September

Will the recycling be put out on the right day? Who is going to smooth over the top of the margarine? How many lights are on upstairs?

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Katherine Ryan - Missus

14th October

The new show, Missus, discusses how, having previously denounced partnership, the comedian has since married her first love… accidentally.

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All events

Royal Hall

April

Main Auditorium

May

Main Auditorium

September

Royal Hall

September

Royal Hall

October

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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