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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

BANFF Mountain Film Festival 2021

4th September

Embark on a thrilling night of adventure with a brand-new collection of short films from the world’s most prestigious mountain film festival!

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Michael Bolton

25th September

Here's a rare chance to see the multiple Grammy Award-winning Singer, Songwriter and Social Activist, right here on stage in Harrogate!

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Jon Richardson : The Knitwit

30th September

Will the recycling be put out on the right day? Who is going to smooth over the top of the margarine? How many lights are on upstairs?

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Paloma Faith Infinite Things

3rd October

This is a new Paloma Faith, who has retreated within herself during lockdown and found the old 22-year-old art student led by creativity.

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Katherine Ryan - Missus

14th October

The new show, Missus, discusses how, having previously denounced partnership, the comedian has since married her first love… accidentally.

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​Bespoked - The UK Handmade Bicycle Show

15th - 17th October

​Bespoked - The UK Handmade Bicycle Show - A Celebration of Handmade Bicycles & Those Who Make Them

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Thought Bubble Comic Con

13th - 14th November

​The biggest and best comic art convention in the UK returns to Harrogate this autumn bringing a host of famous artists from around the world.​

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​The Knitting & Stitching Show 2021

18th - 21st November

​The Knitting & Stitching Show is the definitive event for anyone with a love of textile-based craft.

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Country Living Magazine Christmas Fair 2021

25th - 28th November

Christmas is a time for celebration and what better way to start the festive season than with a trip to the Harrogate Country Living Christmas Fair.

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Grayson Perry: A Show for Normal People

27th November

Let Grayson take you through an enlightening and eye-watering evening in which this kind of existentialism descends from worthiness to silliness.

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All events

Royal Hall

September

Main Auditorium

September

Royal Hall

September

Main Auditorium

October

Royal Hall

October

Exhibition Halls

-October

Harrogate Convention Centre

-November

Exhibition Halls

-November

Exhibition Halls

-November

Main Auditorium

November

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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