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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Ray Mears - Born To Go Wild

24th October

From a very young age Ray discovered the joys of exploring the Wilderness, the most intact, undisturbed wild natural areas left on our planet.

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The Elvis Years 2017

26th October

With 2017 marking 50 years since Elvis Presley passed away, The Elvis Years continues to wow crowds in tribute to the King of Rock and Roll.

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True North; Music, Dance, Arts & The Paul Mirfin Band

27th October

True North is a celebration of creativity in our region.

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All events

Royal Hall

October

Royal Hall

October

Royal Hall

October

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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