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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Madam Butterfly – Russian State Opera

30th August

Madam Butterfly – one of the most colourful and exotic operas.

Find out more

Tosca 2017 - Russian State Opera

31st August

Premiere of Tosca Opera Dramatic masterpiece where love, politics and murder take place at the highest level. Click image for preview film.

Find out more

The Harrogate Bridal Show

10th - 12th September

The UK's largest bridal buying event.

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The Flooring Show 2017

17th - 19th September

The Flooring Show, the industry’s flagship national event will celebrate its 55th edition in 2017.

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All events

Royal Hall

August

Royal Hall

August

-September

-September

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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