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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Ross Noble - El Hablador

19th October

Part of Harrogate Comedy Festival

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Photo North Festival

9th - 11th November

This event is for the professional photographer, photo-enthusiast, keen amateur and anyone who wishes to engage with the medium.

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I Was Glad - Centenary Concert celebrating the music of Sir Hubert Parry

15th November

Marking two important centennials - the end of the Great War, and the death of two outstanding musicians closely connected with Harrogate.

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British Country Music Association Awards

24th November

The UK's Country Music event of the year has a new home in Harrogate

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Brighouse and Rastrick Band with G & S Society - A Christmas Concert

22nd December

A firm favourite in the Harrogate calendar.

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Airecon Analog Gaming Festival

8th - 10th March

A friendly and inclusive analog gaming festival open to all.

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All events

Royal Hall

October

Hall D

-November

Royal Hall

November

Auditorium

November

Royal Hall

December

Hall Q

-March

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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