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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Ed Byrne: If I'm Honest ...

24th January

Ed Byrne brings his brand new tour to Harrogate

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Soul Legends

13th February

Whether you’re a Soul Man, a Natural Woman, or just a plain old Sex Machine… Feel the heart. Share the soul. Live the legends.

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Paul Carrack 20/20 Tour

22nd February

Paul Carrack and his awesome 6-piece band head to Harrogate...

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Airecon Analog Gaming Festival 2020

13th - 15th March

A friendly and inclusive analog gaming festival open to all.

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An Evening With Brian Blessed

15th March

Gordon’s alive! Join larger than life actor, writer and presenter Brian Blessed for an evening not to be missed!

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Conservative Party Spring Forum 2020

3rd - 4th April

The Conservative Party is delighted to welcome you to our annual Spring Forum at the Harrogate Convention Centre.

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BANFF Mountain Film Festival 2020

30th April

Embark on a thrilling night of adventure with a brand-new collection of short films from the world’s most prestigious mountain film festival!

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Home & Gift 2020

19th - 22nd July

The industry’s favourite show just got better!

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The Hairy Bikers

1st October

​Join Dave and Si for an evening of food, frolics and tales from a life on the road.

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Michael Bolton 2020

13th October

Here's a rare chance to see the multiple Grammy Award-winning Singer, Songwriter and Social Activist, right here on stage in Harrogate!

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Country Living Magazine Christmas Fair 2020

11th - 13th December

Christmas is a time for celebration and what better way to start the festive season than with a trip to the Harrogate Country Living Christmas Fair.

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All events

Royal Hall

January

Royal Hall

February

Auditorium

February

Hall Q

-March

Royal Hall

March

Harrogate Convention Centre

-April

Royal Hall

April

Exhibition Halls

-July

Royal Hall

October

Main Auditorium

October

Exhibition Halls

-December

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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