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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Caro Emerald - Emerald Island Tour

Caro’s second album The Shocking Miss Emerald, released in May 2013, entered the Official UK Album Chart at No. 1 remaining in the chart for a year.

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Alessandro Taverna

Alessandro performs a programme of music by a leading symbol of the Romantic era, composer Frédéric Chopin.

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BBC Good Food Show

Join a stellar line up of your favourite chefs and experts cooking seasonal dishes live in the stunning Edwardian theatre.

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Jon Richardson: Old Man

The British Comedy Award nominee is embarking on a nationwide tour to complain about the state of the world and offer no solutions.

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The Stitching, Sewing & Hobbycrafts Show

You’ll find everything you need to stock up on crafting, hobby and dressmaking supplies as you discover the latest innovations and trends.

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All events

Auditorium

April

Royal Hall

April

-May

Royal Hall

May

-May

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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