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How We Work

How we work

Our vision and guiding principles

Vision

Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…

CUSTOMER:

Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…

TEAM:

We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…

IMPROVEMENT:

We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

Paul Carrack

9th February

Singer/songwriter Paul Carrack brings his signature blue-eyed soul to Harrogate in 2018.

Find out more

Milkshake Live! The Magic Story Book

14th February

Starring Milkshake! favourites including Bob the Builder, Little Princess, Fireman Sam and Noddy.

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Ed Byrne: Spoiler Alert

23rd February

I originally intended to call the show, 'I'll Millennial You in a Minute', but my promoter considered the title, off-puttingly baffling.

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An Evening with Levison Wood

26th February

The best selling author, photographer and TV presenter will be bringing his one-man show sharing his experiences and exploits as a modern day explorer

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The Northern Antiques Fair

4th - 7th October

The leading autumn fair in Harrogate, held in association with the BADA.

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All events

Auditorium

February

Royal Hall

February

Royal Hall

February

Royal Hall

February

Hall M

-October

A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.

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