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How We Work

How we work

Our vision and guiding principles


Our vision is to provide an outstanding experience to our customers and become the best venue in which to connect, engage, grow and play.

To make sure our customers have an outstanding experience, we have agreed standards of behaviour compatible with our three guiding principles. An approach we call 'One Direction'.

Our 2017 ‘rebrand’ isn’t just a cosmetic exercise about logos and colours. We’ve thought long and hard about what it is we do, what our priorities are and what we must do to stand apart from the competition. That’s why CUSTOMER is our first principle…


Customers are why we do what we do. We strive to provide outstanding service from first point of contact to last.

To deliver on that principle we must work as a team. Principle two…


We work hard to support each other and share in our success.

Finally, we must never be complacent. Principle three…


We strive to continuously improve our service and ourselves.

Bringing you the very best… What's on

The Man Who Captured Sunlight

23rd September

For the first time, the remarkable story of one of Harrogate’s most meteoric figures, Samson Fox, is brought to dramatic life on stage.

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Green Party Autumn Conference

30th Sep-2nd Oct

The Green Party has big, bold ideas to create a confident and caring Britain that all can be proud of.

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Fi Glover and Jane Garvey - Did I Say That Out Loud?

14th October

Award-winning broadcasters Fi Glover and Jane Garvey celebrate the paperback version of their bestselling book as part of Harrogate Comedy Festival

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Jon Richardson : The Knitwit 2022

21st October

Will the recycling be put out on the right day? Who is going to smooth over the top of the margarine? How many lights are on upstairs?

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Howard Jones Acoustic Trio with Nick Beggs & Robin Boult

28th October

A fresh take on Howard’s best-known hits, and a rare opportunity to hear first-hand about the inspiration behind Howard's beloved material.

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The Great White Food Festival

28th - 30th October

Three days of delicious street food, drinks, artisan markets, live music, masterclasses and cooking experiences with Marco Pierre White and friends.

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Squeeze - Food for Thought

2nd November

​British music legends Squeeze is doing their first major UK tour in over three years, joined by original ‘people’s poet’ Dr John Cooper Clarke.

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Thought Bubble Comic Con 2022

12th - 13th November

​The biggest and best comic art convention in the UK returns to Harrogate this autumn bringing a host of famous artists from around the world.​

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​The Knitting & Stitching Show

17th - 20th November

​The Knitting & Stitching Show is the definitive event for anyone with a love of textile-based craft.

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Country Living Magazine Christmas Fair

1st - 4th December

Christmas is a time for celebration and what better way to start the festive season than with a trip to the Harrogate Country Living Christmas Fair.

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The Bootleg Beatles 2022

8th December

The world’s premier Beatle band returns to take you on a whistle-stop journey through the Swinging Sixties.

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All events

Royal Hall



Sep - Oct

Royal Hall


Royal Hall




Harrogate Convention Centre




Harrogate Convention Centre


Exhibition Halls


Exhibition Halls


Royal Hall


A space for every event

Fully scalable venue

Take one hall or take them all, our solutions are geared towards maximising the success of your event, no matter what your aims.

Venue details

Over 147,000 sq ft

Can we help?

Fill out the form below and a member of our team will be in touch.
Alternatively call us on 01423 537474.