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Health & Safety

Health & Safety

The venue works closely with professional promoters and event organisers to ensure all visitors receive a warm Harrogate welcome and the safest of environments in which to relax and enjoy the wonderful and unique experience of live events.

Stay well together, Covid-19

Live Events

Each event is different and consequently different protocols maybe required by the organiser depending on whether you are attending an entertainment, exhibition or conference event.

Therefore it is important that you check directly with the organiser before arrival to fully understand any restrictions which may be in place while attending. Your ticket will identify the specific event organiser for your event.

Entertainment events in the main auditorium and Royal Hall are usually (but not always) booked by Harrogate Theatre who operate a ‘Keeping You Safe’ policy which can be read here.

NOTE: individual event organisers may choose to implement additional protocols over and above government guidelines to further protect their customers and staff.

Venue

In addition to event organiser protocols, the venue completed its own risk assessments and achieved Visit Britain’s ‘We’re Good To Go’ accreditation. We’re also working towards the AEVs (Association of Event Venues) ‘All Secure Standard’ policy.

We have installed sanitisation stations and increased cleaning and sanitisation regimes. The venue air conditioning draws only fresh air from the outside, so no air from the event space is reticulated.

Although wearing a face mask is now a personal choice, we've installed signage to request all visitors continue to wear a face-covering if they can.

We're Good To Go

Event Security

Event security measures such as bag searches may be required for events at the venue. Therefore we request that you keep bag size and any additional possessions to a minimum. We suggest that you allow some extra time for security checks on arrival.

If you notice or hear anything suspicious that may relate to terrorism, please report it immediately to one of the event stewards.

If you require urgent police assistance, you should always dial 999. You can also report any suspicious activity by contacting the police in confidence on 0800 789 321.

ACT Counter Terrorism

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